Frequently Asked Questions
Find quick answers about Liyan Towels, our Indigenous designs, and our eco-friendly practices. Don't see your question? Feel free to contact us.
Who is Liyan?
Liyan is an innovative Australian company specialising in the creation of high-quality travel towels, beach towels, and gym towels, all featuring stunning Indigenous art.
Founded by contemporary Aboriginal artist Simone Atkinson and her partner Corey, the business is rooted in a deep connection to culture, country, and sustainability.
What material are the towels made from?
Liyan Travel Towels are made using Microfibre Suede 80% Polyester 20% Polyamide. Liyan Gym Towels are made using Microfibre Suede 65% Recycled Polyester 35% Regular Polyester. That means, each one of our eco-friendly Travel Towels is made from the equivalent of 20 recycles plastic bottles.
Which currency is the default price on the site?
All prices are in AUD. For International orders please contact us by email first so we can confirm the pricing and logistics for your order. Contact hello@liyan.com.au
Where do you ship?
Across Australia, and Worldwide by arrangement. There may be a surcharge for some very remote areas, and we will contact you if this is the case.
When will my order ship?
Australia 1-7 Business Days*
*The indicated delivery time is a guide only. Due to circumstances out of our control, it can take longer than we anticipate. Rest assured, we ensure to dispatch our orders within 24hrs. If seeking a quicker delivery time, it’s recommended you upgrade from Free Delivery to Auspost Express. For International orders, please contact us by email first. Contact hello@liyan.com.au for further details.
Can I cancel my order?
Yes, however you must cancel your order before it ships, otherwise you will have to pay for return postage to receive a full refund.
Can my order be returned if I simply change my mind?
Yes, it can. Please be sure to return your order within 30 days for a full refund. It’s important to firstly email us to explain your intentions and we will send an email back confirming the details for your return. Please note: If there's no fault with the product, you will need to cover return postage costs. Contact hello@liyan.com.au for further details.
I have a different question, can I contact you?
Of course, we’re here to help. Please send us an email and we will respond soon as we can. Contact hello@liyan.com.au for further details.